Frequently asked questions
Overview
General questions about our services
What is an Auto Concierge?
What we like to call your auto concierge—is your dedicated partner in the car-buying or leasing process. Unlike dealerships that represent manufacturers, we work solely for you, ensuring you get the right vehicle at the most competitive price.
From negotiating the best rates and unlocking exclusive incentives to arranging delivery straight to your doorstep, we manage every detail. No long hours at the dealership, no stress—just a streamlined, VIP experience designed around your needs.
Think of us as your personal luxury auto concierge: we protect your time, remove the hassle, and make sure you drive away with the best possible deal.
How do your services work?
An Auto Concierge elevates the car-buying experience with a white-glove, fully personalized service. From finding the ideal vehicle and securing the best price to coordinating delivery, we take care of every detail—saving you both time and money. Whether your next drive is a luxury sedan, an SUV, or an electric vehicle, our concierge service ensures a seamless, stress-free journey from start to finish.
Can I trade in my vehicle?
Absolutely! We provide top-dollar trade-in values and give you the flexibility to apply your equity toward your next lease or purchase—or simply receive a check for the amount. Get your free online quote today.
Why should I use you guys for my next vehicle purchase?
✔ Exclusive savings and incentives not offered to the general public
✔ Personalized service with a dedicated expert guiding every step
✔ Stress-free experience—no haggling or high-pressure sales tactics
✔ Time back in your day while we secure the best deal on your behal
Costs and Payments
Questions about pricing and payment methods
What’s in it for you guys? How do you get paid?
We charge a concierge fee, which is already included in your drive-off amount—no surprises. This fee covers:
✔ Expert negotiation to secure the lowest rate on your lease or purchase
✔ Approval with top financing terms tailored to your needs
✔ White-glove delivery of your vehicle right to your doorstep
With our service, you enjoy the best possible price without the stress of dealership markups, hidden fees, or endless back-and-forth negotiations.
Are there Referral bonuses?
Yes, we offer a $250 referral bonus for each person who you refer to us that signs with us!
Are there any hidden fees not displayed in the pricing table?
No, we believe in complete transparency. All fees are clearly displayed in our pricing tables, and we will never charge you for anything that isn't explicitly stated upfront.
Safety and Security
Security and safety related questions
Is my data protected?
Absolutely. We take data protection seriously and implement industry-standard security measures to protect your personal and financial information. Your privacy is our top priority.